The
global market for tourism has just doubled, for many practical purposes. And
that is only one of the changes that the tourist industry will be absorbing
over the next ten to 20 years.
Around the world, the
cost of travel is falling, while the middle class is becoming generally more
prosperous and eager to go places. At the same time, demographic trends,
changing values, and other developments are helping to bring some highly
profitable turmoil to this segment of the hospitality industry.
Two long-standing
trends will remain unchanged as far into the future as we can see: growth and
globalization. Tourism is expanding rapidly, with more travelers every year and
a wider variety of destinations and activities.
Expanding
Travel
The world’s travel and
tourism industry is going through some grim times of late. The worldwide
recession that begin in 2008 has consumers frightened, and frightened people
cut back on elective travel. We described the early results in Chapter 2: In
the U.S. ,
hotel occupancy rates for 2009 are expected to come in at just 58.3 percent,
the lowest in two decades. In the Caribbean ,
hotel bookings were off 30 to 50 percent by November 2008, with even grimmer
results expected in 2009. Cruise bookings are down, and cruises are going at
fire sale prices. Even Disney says early-2009 reservations are off 10 percent
at its theme parks. Managing director Simon Hargreaves of the Travel Trust
Association estimates that the travel sector has shrunk by 1 to 5 percent in
2008 and will do so again in 2009.
Fortunately, bad times
never last. As we have said, the recession should be passing by mid-2009.
Travel will take a while longer to recover, because consumers will need some
time to be sure the worst is over and because job growth will lag GDP growth.
Yet, by 2010 they will be climbing out of their storm cellars and beginning to
explore the world again.
That is important, not
just to the industry, but to the global economy. Travel and tourism is the
fifth or sixth largest industry in the world, adding more than $2 trillion to
the global GDP in 2008, according to the World Travel and Tourism Council
(WTTC), and providing jobs for nearly 73.7 million people—and that is just the
industry’s direct impact. Add in suppliers and other industries that depend on
travel and tourism, and the total impact is closer to $6 trillion—nearly 10
percent of the world’s GDP—and 238 million jobs, or more than 8 percent of
global employment.
Those numbers will be
rising rapidly in the years ahead, just as they have for most of the last
half-century. Once the recession is over, travel and tourism are expected to
grow by more than 4 percent annually. In a pre-recession forecast, WTTC
predicted that by 2018 the global travel market would add nearly $10.9 trillion
annually to the world’s GDP. Employment will not grow quite as quickly, but
according to the report travel and tourism should support some 296 million jobs
around the world by 2018. Given the recession, we would put these targets back
to 2021. It still represents solid growth after the lean times have passed.
Looked at another way,
in 1950 the travel industry recorded just 25 million international arrivals.
(That includes both business and vacation travel, but personal travel regularly
makes up about 80 percent of the total.) In 2001, arrivals were up to 693
million—and even that is just the beginning. By 2020, forecasters predict that
there will be 1.5 billion, a solid majority of them vacationers. If the
recession delays that target by a year or two, this still will be a time of
steady, profitable growth. And the grimness of 2008 will be long forgotten.
Places to Go, Things to Do
The tourism market
expands when potential travelers have more disposable income, and throughout
the developed world, and much of the developing world, they generally have had
it. In the United States ,
more than 20 percent of households had annual incomes over $100,000 in 2007. They
spend
0nearly half again
the national average. And 57 percent of these affluent consumers have purchased
a luxury travel product over the last year. The number rises with income. Among
households with incomes over $150,000, 64 percent have bought luxury travel
products; over $200,000, the number is 68 percent. Similar trends are seen
throughout Europe, Japan ,
and other relatively prosperous regions. When people have money, they spend it
on travel.
Given so many economically comfortable travelers, countries
from Brazil to Malaysia and Chile
to Yemen
have been working hard to attract their share of tourist dollars. Over all,
they have been extremely successful, not just bringing in the wealthy, but
attracting middle-class travelers as well. Heavy promotion, together with the
spread of lower-cost tour packages and discounted air fares, have opened elite
destinations to less wealthy tourists. Where Fiji ,
Tahiti , and—for more adventurous tourists—the
Antarctic, once were playgrounds of the rich, merely-comfortable vacationers
are now flocking to them. Cruise lines, too, are seeking middle-class
customers, with great success. At the same time, relatively untraveled lands
are fast building tourist industries. Nepal ,
Vietnam , Malaysia , Dubai ,
and South Africa
all are drawing visitors, especially from within their own regions.
This same ability to spend has inspired a host of new
tourism products aimed at the relatively well-off. “Theme” and “total
immersion” travel experiences aim to provide guests with a complete escape from
their daily routines. Old-fashioned dude ranches have been joined by French
cooking classes in French chateaux, so-called “adrenaline vacations” like
race-car driving schools and bungee jumping in New Zealand, sailing on a
clipper ship, and research expeditions to tropical rainforests. One of the
hottest markets is for “destination weddings,” where the entire wedding party
flies to Mexico or the Caribbean for an all-expenses-paid marriage celebration.
With American weddings now averaging $22,000, a three-day marriage weekend for
$2,500—guests pay their own way—can be awfully attractive.
Travel Markets
Not all regions
benefit from these trends equally. The Europe and America
remain the world’s favorite travel destinations, while Africa
is at best an also-ran. Here is a brief look at prospects for major regions of
the world.
North America —Not long ago, industry imagined that travel in this
region would follow its accustomed patterns. Nearly half of all international
tourism would occur between the United States and either Canada or Mexico,
while most of the rest would be made up by a steady flow of American tourists
to Europe and Europeans to the U.S. North America would remain secure in its
place as the second-largest travel destination in the world.
It has not worked
out that way. Travel to and from the United States has remained depressed by
the fear of terrorism and by the high cost of going to Europe when the dollar
does not buy nearly as much as it once did. Recent demands by American security
officials have further suppressed travel to the U.S. Entry rules now require
that most visitors submit to being photographed and fingerprinted; eventually
most also will have to carry a “biometric” passport that includes copies of
their fingerprints and iris patterns. Since American authorities made it harder
to enter the country, tourist arrivals have fallen to a level 30 percent from
2001.
This too shall pass. Once the recession is over, growing
prosperity in the U.S. , Canada , and Mexico
will sustain the expansion of travel within North America
at about 3 percent per year. Eventually, the United
States will find its way out of the morass of Iraq , the dollar will regain its exchange value,
and the tourists will find their way between North America, Europe ,
and points East. Over all, international travel will grow by a bit less than 4
percent per year in this region, somewhat below the global average. Yet the United States
will continue to lead the world in spending on and earnings from travel.
Europe —The Continent too is
in for slower growth than its tourist industry has been accustomed to, even
after the current downturn has passed. Over all, tourist arrivals were expected
to expand by only 3 percent per year, bringing 717 million arrivals in 2020;
the recession will delay some of them to about 2022. Many of those visitors
will bypass Western Europe , the traditional
leader destination of choice. Both Northern and Southern Europe are in for
faster-than-average growth, as Asian tourists flock to Germany and Scandinavia, while others seek out
the beaches of the Mediterranean . However, the
fastest growth will be in travel to and from Central and Eastern
Europe , where Soviet domination crippled economies and kept travel
demand bottled-up for more than 40 years. By 2020, both Russia and the Czech Republic
will join the world’s top ten destinations for international tourism.
The
Caribbean makes up only a small piece of the travel market, with just 3
percent of international tourist arrivals. Yet it is the overwhelming leader
among cruise destinations, receiving nearly half of all cruises taken in the
world. Credit this to balmy weather, spectacular beaches, a highly competitive
travel industry, and proximity to the United States , which provides no
fewer than 80 percent of all cruise passengers. None of these factors is likely
to change, so tourist arrivals in the Caribbean
should double between 1997 and 2013, and may nearly double again by 2022 or so.
However, there are natural limits to how many tourists can be packed into
relatively small islands. Sustaining this growth rate will require the speedy
development of resorts on relatively untapped islands. In the end, this could
homogenize the Caribbean experience and send
vacationers looking for less heavily traveled waters.
Central
and South America, recognizing
the economic benefits of greater tourism, have been positioning themselves as
the natural destination for eco-tourists. This strategy will serve the region
well in the next 20 years. From the lush rain forests of Costa Rica to the Amazon
River Basin to the preserves of sea
elephants, seals, and penguins of Tierra del Fuego, South
America offers wonders to delight nature-minded vacationers.
Cultural attractions also abound in pre-Colombian ruins and Andean villages far
off the beaten path.
Developing these
resources will not be easy, however. This region’s attractions have survived to
be worth visiting largely because they are so hard to reach, and many of them
will be unable to accommodate large numbers of tourists without being changed
in essential ways. Nonetheless, once the world economy recovers, tourism to South America can be expected to grow by nearly 5 percent
per year at least through 2020.
The Middle East does remarkably well
on the international tourist market for an area with such a reputation for
volatility and danger. Among all the world’s regions, it was the second-fastest
growing tourist destination throughout the late 1990s. It will continue to grow
in the years ahead, from 19 million tourist arrivals in 2000 to roughly 69
million in 2022.
Part of this growth
can be attributed to the development of attractions, like the spectacular Bibliotheque in Alexandria
and the Al Arab Hotel in Dubai ,
where the seafood restaurant is reached by submarine. And even European
tourists have begun to make their way to resorts on the Red
Sea . However, the single biggest asset the region has to offer is
Islam. Around the world, 1.3 billion Muslims look to the Middle
East for inspiration and spiritual leadership. Many of them are
beginning to look there for luxury vacations as well. In 2001, some 42,000
Indonesian tourists visited Qatar ,
Yemen , and other
destinations in the region, and the flow of Indonesian tourists to the Gulf states is expected
to grow by about 7 percent per year.
Africa south of the Sahara has it all—all but tourists, that is. Sun-baked,
surrounded by beaches, with a continent full of exotic wildlife, Africa still
manages to attract only 4 percent of the world’s international tourists, and
nets just 2.5 percent of the profits—and more than a third of these go to the
desert lands of Morocco, Tunisia, and Algeria in North Africa, not the lush
southern region. Even with natural resources to recommend them, the combination
of deep poverty and political instability is a hard sell.
This will be slow to change. Kenya
has Beijing ’s approval as a destination for
Chinese tour groups, and South Africa ’s
Sun City is building a market among Asian
tourists seeking a resort vacation closer to home than more traditional
destinations. Yet over all growth in tourism to Africa will average about 5.5
percent over the next 15 years, according to the World Trade Organization, and
nearly all of that will occur north of the Sahara ,
where growth rates are in double digits. So far as we can find, no one even
bothers to estimate the growth of tourism in equatorial and southern Africa .
40 Percent of the World
Just a few years ago, the international
tourism industry in effect served less than 20 percent of the world’s
population, the roughly 1 billion people who lived in the United States and Europe
and about 120 million Japanese. Other regions might provide interesting
destinations for wealthy tourists from the industrialized countries, but as
sources of international tourism they might as well have not existed.
China and India in
particular had more than 2 billion potential tourists in theory—populations of
about 1.1 billion people in China and just under 1 billion in India—but
essentially none in practice. Both national economies had been virtually
stillborn, thanks to excessive regulation and centralized planning by
governments philosophically opposed to free enterprise. As a result, neither
country had a viable middle class to pay for vacation travel and related
services. China
also heavily restricted its citizens’ movements outside the country; no
international tourism was allowed until 1978.
In both countries, these conditions are
changing rapidly. In 1978, China
opened its economy to small private ventures such as crafts operations and
family-owned restaurants. Over the years, a vibrant market economy has evolved,
the Communist Party has begun to admit the capitalists it once despised, and China has
joined the World Trade Organization. India , for its part, has been
chopping away at the endemic red tape and corruption that had hobbled business
development throughout the world’s largest democracy ever since it gained
independence in 1947.
The results have been remarkable. China ’s GDP quadrupled by 2000 and is now
growing—according to Beijing ’s
official figures—at between 8 and 10 percent every year. The Indian economy has
grown by an average of about 6 percent per year since 1990. In both countries,
the middle class is expanding rapidly. At the end of 2003, one study found that
19 percent of Chinese—247 million people—qualifies as middle class, and their
numbers were growing by 1 percent per year. In India , there were more than 300
million in the middle class, and their numbers were growing even faster.
“Middle class” does not mean quite the same thing in Asia as it does in the
West—a net worth of $18,000 to $36,000 makes a Chinese family middle class,
while in India this group spans yearly incomes with local purchasing power
equivalent to anywhere from $20,000 to $600,000. In any case, many of them can
afford to travel abroad—an estimated 85 million in China alone.
Many of them do, and many more are doing so each year. An estimated 4 million Chinese vacationed
outside the mainland in 2001, 10 million in 2003 (one estimate puts the number
at nearly 12 million in the first eight months of the year), with 16 million
projected for 2005.
Tourism from India is
growing as well. In 2000, an estimated 4 million Indians vacationed abroad,
spending about $380 million. By 2005, an estimated 10 million will follow them
to Europe, Australia , New Zealand ,
and places closer to home.
To date, these still are relatively small markets.
By way of contrast, Americans made 144 million international flights in 2000, a
large majority for tourism, before the September 11 terrorist attacks
temporarily inhibited travel. Yet tourism from China
and Japan
are growing far more rapidly. The Pacific Asia Travel Association estimates
that Chinese spending for international travel will reach $100 billion by 2008.
By 2020, according to the World Trade Organization, an army of 100 million
Chinese will fan out across the globe, replacing Americans, Japanese, and
Germans as the world’s most numerous travelers. That same year, 50 million
Indians are expected to tour overseas.
Nor is all this travel one-way. China soon will
be not only the world’s largest source of tourists, but the most popular
destination as well, with 130 million arrivals in 2020. The 2008 Olympics in Beijing will hasten this trend, but they are only part of
a massive effort to improve China ’s
attractions and infrastructure. Both the government and many private tour
operators are working to develop scenic, cultural, historical, and religious
sites as tourist destinations, and Beijing
has announced a plan to train 100,000 tourism specialists over the next ten
years. The reward for all this effort will be an estimated 40 million new jobs
in the tourist industry.
Yet it is Chinese and
Indian vacationers who are beginning to reshape the map of world tourism.
Although Europe remains the planet’s favorite
travel destination, and the top draw for Asian tourists with time on their
hands, those out for a quick shopping trip or just a few days off are heading
for places much closer to home.
In Europe , castles, the Autobahn, and
snow are clearly big draws for many Chinese tourists. Scandinavia is hosting
waves of tourists from the PRC, and Chinese vacationers racked up some 600,000
overnight stays in Germany
in 2003, a number that was expected to double by 2008. Nearly all belonged to
approved tour groups; individual tourists still were not allowed there without
a personal invitation and a German visa.
Indian tourists are spreading out a bit
further. Shopping holidays in Dubai , which is
duty-free, and packaged tours to Paris , London , Switzerland ,
and Austria
all are attracting visitors from the Subcontinent in large numbers.
However, many more Asians are spending their
vacations within the region. More
than 7 million mainland Chinese sought R&R in Hong
Kong last year, roughly as many people as the territory’s native
population, and that probably is just the beginning. This year, 1 million
Chinese tourists are expected to visit Thailand ,
while 900,000 will travel to Malaysia
and 700,000 will go to Vietnam .
For Indian tourists, Hong Kong , Singapore (again duty-free), and Malaysia all
attract shopping trips and quick get-aways. Nepal has been a major draw for
cultural tourism, though the expanding communist insurgency has begun to
discourage travel there. Recently Sri Lanka has gained popularity for
inexpensive beach vacations.
With so much tourist business at stake, many
countries are working hard to attract the new Asian travelers. All of the
Scandinavian countries have opened tourist offices in China , and Cuba has recently negotiated a
memorandum of understanding that allows Chinese tour groups to visit. South Africa is marketing Sun
City and other resorts to Indian customers. Nepal is promoting no fewer than five new
destinations in India .
And the Australia and New Zealand tourist offices have mounted
campaigns to draw visitors from both India
and China .
This is a trend seen throughout the world. As
travel and tourism expand, new destinations and new attractions are opening up
rapidly all over the world. From small villages in Bolivia
to five-star resorts on the beach in Morocco , the world’s tourists will
have a growing smorgasbord of destinations to visit. In the years ahead, not
even the most experienced and jaded travelers will be able to feel they have
seen it all.
Key Trends for Tourism
2. Population of the developed world is living longer.
Each generation lives longer and remains
healthier than the last. Since the beginning of the twentieth century, every
generation in the United
States has lived three years longer than the
previous one. An 80-year-old in 1950 could
expect 6.5 more years of life; today's 80-year-olds are likely to survive 8.5
more years. Life expectancy in Australia ,
Japan , and Switzerland is
now over 75 years for males and over 80 for females. A major reason for this
improvement is the development of new pharmaceuticals and medical technologies
that are making it possible to prevent or cure diseases that would have been
fatal to earlier generations. Medical advances that slow the fundamental
process of aging now seem to be within reach. (This is a controversial issue
within the medical community, but the evidence appears quite strong.) Such
treatments could well help today’s younger generations live routinely beyond
the century mark.
Assessment: Demographic
trends such as this are among the easiest to recognize and most difficult to
derail. Barring a global plague or nuclear war—wildcard possibilities that
cannot be predicted with any validity—there is little chance that the
population forecast for 2050 will err on the low side.
Implications for Tourism: Older, but
still vigorous travelers will be a growing market for international tourism.
Well into their 70s, they will retain their youthful interest in pastimes such
as skin diving, hiking, and other low-impact activities with high “experience”
value.
Nonetheless,
facilities will require senior-oriented conveniences, such as larger signs with
easy-to-read type, door handles that can be operated easily by arthritic hands,
and fire and security systems that flash lights for the hard-of-hearing.
Club Med and its competitors will become “Club
Medic,” with nurses and emergency equipment on site and doctors on call, to
care for guests who are less healthy and more fragile.
Special tours and
other activities should be ranked for the amount of walking, energy, or agility
they require, so that older customers can easily choose pastimes within their
abilities.
It may also be
necessary to increase staffing slightly, to provide older guests with extra
help in checking in, coping with luggage, arranging for local transportation,
and dealing with other chores that younger patrons could handle on their own.
They also want to feel
that they are recognized (especially if they are repeat customers) and catered
to. Older patrons appreciate being addressed by name, and as “Mr.” and “Mrs.”
rather than as “you guys.”
Because the oldest members of society also
tend to be the wealthiest, luxury cruise lines and high-end tour operators
should do well as the Baby Boomers enter their retirement years.
Retirees often are willing to travel
off-season, spreading their vacations evenly throughout the year. This already
is helping to mitigate the cyclical peaks and valleys typical of the tourist
industry. Some 62 percent of American respondents to a National Geographic Traveler/Yahoo! Travel poll reported planning a
winter vacation of at least five days in 2004.
Despite their relative wealth as a group, many
seniors are extremely careful with their money. This will further raise the
demand for vacation packages that are comfortable, staffed by attentive
personnel, and cheap.
Mature travelers tend to be experienced travelers.
Many are unforgiving of lapses in service, facilities that are less than the
best, or excessively familiar tours or activities.
7. Societal values are changing rapidly.
Industrialization
raises educational levels, changes attitudes toward authority, reduces fertility, alters gender roles, and encourages broader
political participation. This process is just beginning throughout the
developing world. Witness the growing literacy, declining fertility, and broad
voter turnout seen in India
over the last decade. Developed societies increasingly take their cue from
Generation X and the Millennial generation (aka Gen Y or Generation Dot-com),
rather than the Baby Boomers who dominated the industrialized world’s thinking
for most of four decades. Post-September 11 fear of terrorist attacks has led
Americans to accept almost without comment security measures that their
traditional love of privacy once would have made intolerable.
Assessment: This trend will
continue for at least the next two decades in the industrialized lands and two
generations in the developing world.
Implications for Tourism: The trend is
toward extreme quality, and convenience. Customers want constant pampering,
luxurious accommodations, and fresh meals that seem like labors of love—all at
a price that will not wound the consumer’s conscience.
Travelers used to
focus on destinations; now they want experiences. Vacations thus are becoming
more active and participatory, as tourists become less interested in
“go-and-see” and more eager to go-and-do. This is the trend behind the growth
of adventure tourism.
“Authenticity” is
another key value. Tourists who go to see other lands, rather than surf their
beaches, want to find unique natural and cultural features that survive as
close as possible to their original form. Travel experiences that remind guests
of Navajo Indian blankets with “Made in China ” tags will turn a destination
into one more shopping mall, leaving visitors feeling that they might as well
have stayed at home.
9. Time is becoming the world’s most precious
commodity.
In the United States ,
workers spend about 10 percent more time on the job than they did a decade ago.
European executives and non-unionized workers face the same trend. In Britain , an
Ipsos MORI study found that 32 percent of people who had not visited a museum
in the previous year reported having too little time to do so; in 1999, only 6
percent had cited that reason. China 's
rapid economic development means its workers also are experiencing faster-paced
and time-pressured lives. In a recent survey by the Chinese news portal
Sina.com, 56 percent of respondents said they felt short of time. Technical
workers and executives in India
are beginning to report the same job-related stresses, particularly when they
work on U.S.
and European schedules.
Assessment: This trend is likely
to grow as changing technologies add the need for lifelong study to the many
commitments that compete for the average worker’s time. As it matures in the United States ,
it is likely to survive in other parts of the world. It will not disappear
until China and India reach
modern post-industrial status, around 2050.
Implications for Tourism: Work pressure
is eroding vacation time throughout the industrialized world. One-third of
Americans take 50 percent or less of the vacation time their jobs theoretically
allow. In Britain ,
25 percent of employees take only part of their vacation time. In Japan , where
employees are legally guaranteed 17 days per year of vacation, the average
worker takes only 9.5 days annually.
For those with little
time, but adequate funds, multiple, shorter vacations spread throughout the
year will continue to replace the traditional two-week vacation.
For well-off travelers, time pressure is a
strong incentive to use travel agents and shop for packaged tours, rather than
doing their own vacation planning.
Less wealthy vacationers will speed the task
of making travel arrangements and broaden their selection of affordable
vacation packages by doing their shopping on the Internet.
Anything destinations and tour operators
can do to save time for their customers will encourage repeat visits.
14. Consumerism is still growing.
Consumer advocacy agencies and organizations are
proliferating, promoting improved content labels, warning notices, nutrition
data, and the like on packaging, TV, the Internet, and even restaurant menus.
On the Internet, shoppers themselves have access to a growing universe of
information about pricing, services, delivery time, and customer satisfaction. Japan , China ,
and other markets are beginning the same revolution that has replaced America ’s
neighborhood stores with cost-cutting warehouse operations, discounters such as
Wal-Mart, and “category killers” like Staples and Home Depot. As a result,
consumer movements are springing up in countries where they have never existed.
Consumer laws and regulations will follow.
Assessment: This trend seems
likely to remain healthy for the at least the next 15 years.
Implications for Tourism: This is a
mandate for quality. Brands with good reputations will have a strong market
advantage over lesser competitors and unknowns.
It will take very few
mistakes to undermine a reputation for quality, particularly when disgruntled
consumers often voice their complaints over the Internet, where
vacation-shoppers may see them for years.
A second-rate or poor
reputation will be even harder to overcome than it is today.
17. Generation X, the Dot-coms, and the Millennials
are gaining social and organizational influence.
Members of each group—ranging
from nearly 50 to the 20-somethings—have much more in common with their peers
than with their parents. Their values and concerns are remarkably uniform
throughout the world. Socially and in business, they are nearly color-blind and
gender-blind. Generation X is starting new businesses at an unprecedented rate,
and the Millennial generation is proving to be even more business-oriented,
caring for little but the bottom line. They will work for others, but only on
their own terms.
Generation X and the
Millennials thrive on challenge, opportunity, and training—whatever will best
prepare them for their next career move. Cash is just the beginning of what
they expect. Employers will have to adjust their policies and practices to the
values of these new and different generations, including finding new ways to
motivate and reward them.
However, they also
have a powerful commitment to society. Gen Xers are mainstays of
“voluntourism,” spending part of their vacations on volunteer work. In a recent
survey, 60 percent of respondents said they would be interested in doing
scientific or environmental work while on vacation. Even more would be willing
to teach English or another academic subject.
Assessment: As trends go, this is
an evergreen. In a few years, we will simply add the next new generation to the
list.
Implications for Tourism: These generations tend to be more
conservative about money than their Boomer parents and grandparents. They will
take vacations they can afford without borrowing, especially after they have
absorbed the lessons of the global recession. For hospitality and travel firms,
this will put still greater emphasis on delivering a high-quality travel
experience at the lowest possible price.
Younger
consumers tend to be extremely well informed about their travel choices, thanks
in large part to their comfort with the Internet. Net-savvy travel marketers
have a strong advantage in reaching this market.
Generations
X and Dot-com will be major customers for tourism in the future. Marketing to them
will require a light hand, with strong emphasis on information and quality.
Brands credibly positioned as “affordable luxury” will prosper.
Any perceived
inadequacy of service will send them to a competitor for their next vacation.
Under-40 customers make few allowances for other people’s problems.
However, they are
relatively tolerant of impersonal service. What they care most about is
efficiency.
These generations also
will be the industry’s future employees. The good news is that they are well
equipped to work in an increasingly high tech world. The bad is that they have
little interest in their employer’s needs and no job loyalty at all. They also
have a powerful urge to do things their own way.
19. The economy of the developed world is growing steadily,
with only brief interruptions.
When the United States
catches a cold, the rest of the world gets pneumonia, or so economists used to
say. Late in 2008, the United
States has pneumonia. Home prices remain in
free-fall, and the credit market has collapsed. Jobs are disappearing at a rate
of more than 1 million every two weeks. Consumer confidence is plummeting. Most
of the world is in recession. It turns out that 2008 and some of 2009 are one
of the interruptions contemplated in the trend.
Looking abroad, we can see
effects of America ’s
problems. The entire European Union is in recession. China ,
Australia , India , Japan ,
and Russia
are in or near recession. In all, the economies of the world seem a lot less
healthy than they did a few months ago.
Throughout the world,
governments are scrambling to shore up lending institutions, stem the tide of
foreclosures, restore the flow of credit, and provide jobs for the newly
unemployed. These efforts will continue through 2009.
At that point, global
economic growth will resume its accustomed rate, a bit more than 5 percent per
year as of 2007.
Assessment: These trends have
been revised many times since they were first codified in the late 1980s. Some
trends have fallen out of the list as they matured or as circumstances came
along to change them. Others have been added as they were recognized. This
trend has remained a constant, and with each revision its effective period has
been extended. To invalidate this trend would take a catastrophe on the order
of the permanent loss of Middle Eastern oil from the Western economies. Not
even the recession of 2008 and ’09 rises to that level of destruction.
Implications for Tourism: Once the
recession is over, tourism will continue to grow by at least its accustomed 5
percent per year for at least the next ten years.
Growing prosperity in China and India will quickly increase the
number of international tourists from those countries.
This will bring rapid
expansion for destinations convenient to Asia .
These include Nepal , Malaysia , and Thailand ;
Australia and New Zealand ; and parts of Africa .
Many new seaside resorts are likely to appear in the Seychelles, on the eastern
shore of Africa, and in Southeast Asia, much as did in Mexico when Americans
went looking for slightly exotic luxury.
The growth of tourist facilities in these
far-off places will begin to draw more visits from adventurous and well-to-do
Americans and Europeans.
32. When not perturbed by greater-than-normal
political or economic instability, oil prices average around $65 per barrel.
New energy demand from
the fast-growing economies of China
and India
has raised the floor that until 2004 supported oil in the $25 per barrel range.
Nonetheless, the spike in prices to nearly $150 per barrel in mid-2008 was an
aberration. At least four factors contributed to the bubble in energy prices:
Perhaps 30 percent of the increase in oil prices to their June 2008 high
stemmed from the long-term decline in the value of the U.S. dollar on foreign
exchange markets. Another $10 to $15 per barrel represented a “risk premium”
due to fears of instability triggered by the Iraq
war and Washington ’s threats to attack Iran . Without
those two factors, $145 oil would have been $100 oil. A worldwide shortage of
refinery capacity helped to drive up the cost of gasoline, fuel oil, and other
energy products. It appears that rampant futures speculation in the energy
markets also helped to spur oil prices. None of these factors was permanent.
Assessment: The long-term trend
toward stable energy prices can only grow stronger as the West reigns in
consumption and alternative energy technologies become practical.
Implication for Tourism: One of the
major costs of tourism should remain generally under control. This will make it
possible for travel companies to earn acceptable profits while keeping prices
relatively affordable.
This also will relieve
one factor that discouraged travel by the American middle class during the oil
price spike of 2008.
34. Technology increasingly dominates both the economy
and society.
New
technologies are surpassing the previous state of the art in all fields. Laptop
computers and Internet-equipped cell phones provide 24/7 access to e-mail and
Web sites. Flexible, general-service personal robots will appear in the home by
2015, expanding on the capabilities robotic vacuum cleaners and lawn mowers.
New materials are bringing stronger, lighter structures that can monitor their
own wear. By 2015, artificial intelligence (AI), data mining, and virtual
reality will help most organizations to assimilate data and solve problems
beyond the range of today’s computers. The promise of nanotechnology is just
being explored, but real possibilities range from high-powered super-batteries
to cell-sized health monitors. Ultimately, speculations that we are approaching
the “singularity,” the time when our artifacts become so intelligent that they
can design themselves and we cannot understand how they work, may prove
correct. At that point, humanity will be largely a passenger in its own
evolution as a technological species.
Assessment: Technologically
related changes in society and business seen over the last 20 years are just
the beginning of a trend that will accelerate at least through this century.
Implications for Tourism: New
technologies should continue to improve the efficiency of airliners and cruise
ships, helping to keep travel costs under control.
Tourism will benefit
as Internet "virtual tours” replace printed brochures in promoting
vacation destinations. Web sites cover not only popular attractions, but also
provide current, detailed information on accommodations, climate, culture,
currency, language, immunization, and passport requirements. These sites
already have proved to be a major sales asset for some hotel chains. Resorts
and other destinations are likely to find them an efficient way to approach new
customers.
Consumers are
increasingly shopping for travel services on the Internet, and posting their
reactions there. One dissatisfied guest’s negative report on the Internet can
influence the buying decisions of potential customers for years.
For the travel
industry, the move to online sales promises more efficient marketing and higher
profits. Opt-in marketing campaigns online cost only $2 per sale (averaged over
all industries), compared with $18 per sale for traditional direct marketing,
and sellers have immediate feedback on the effectiveness of their campaigns.
Automatic translators
similar to a PDA—and perhaps built into one—soon will make it possible for
travelers to go off on their own in foreign lands without worrying about
communicating with natives.
Technology also makes
it possible to maintain information about repeat guests, who may find it
increasingly tedious or difficult to provide necessary personal data. However,
that technology must be entirely transparent to customers who may find it
impersonal or intimidating.
This technology will
allow hotels to perform the kind of extremely personalized marketing typical of
the best Internet marketers, such as Amazon.com. Whenever a return guest arrives, he or she
should be gently asked a host of questions: Do you want the same breakfast as
last time? Black coffee with Equal? Shall we credit your stay to the same
airline-miles program? Would you like dinner at the same restaurant? Reservations to the opera again? All this information
can be automatically collected on the customer’s first visit. It can be
retained and used transparently to make future stays as comfortable as
possible.
40. People around the
world are becoming increasingly sensitive to environmental issues as the
consequences of neglect, indifference, and ignorance become ever more apparent.
The World Health
Organization (WHO) estimates that 3 million people die each year from the
effects of air pollution, about 5 percent of the total deaths. In the United States ,
an estimated 64,000 people a year die of cardiopulmonary disease caused by
breathing particulates. In sub-Saharan Africa ,
the toll is between 300,000 and 500,000 deaths per year. Pollution-related
respiratory diseases kill about 1.4 million people yearly in China and Southeast Asia .
And contaminated water is implicated in 80 percent of the world’s health
problems, according to WHO. An estimated 40,000 people around the world die
each day of diseases directly caused by contaminated water, more than 14
million per year.
Though some debate
remains about the cause, the fact of global warming has become undeniable. At
Palmer Station on Anvers Island, Antarctica, the average annual temperature has
risen by 3 to 4 degrees since the 1940s, and by an amazing 7 to 9 degrees in
June—early winter in that hemisphere. Anticipating a three-foot rise in sea
levels, the Netherlands
is spending $1 billion to build new dikes.
Assessment: A solid majority of
voters throughout the developed world, and even some in the developing lands,
now recognize the need to clean up the environment, and especially to control
greenhouse warming. They will keep this trend intact for at least the next 30
years.
Implications for Tourism: Demands for
still more environmental controls are inevitable, especially in relatively
pristine regions. Many of the more popular or fragile destinations may limit
the number of tourists allowed to visit them each year.
Ecotourism will
continue to be one of the fastest growing areas in the tourism industry.
Destinations and tour
operators with access to rain forests, wilderness areas, the ocean, and other
unpolluted regions will find this trend highly profitable.
Environmental science
tours and research projects with working scientists will continue to be a
growing niche market.
55. International
exposure includes a growing risk of terrorist attack.
Terrorism has
continued to grow around the world as the Iraq
war proceeds, even as the rate of violence in Iraq itself has, at least
temporarily, declined. State-sponsored terrorism has nearly vanished, as
tougher sanctions have made it more trouble than it was worth. However, nothing
will prevent small, local political organizations and special-interest groups
from using terror to promote their causes. These organizations have found
inspiration in the successes of Al Qaeda, and many have found common cause. The
most dangerous terrorist groups are no longer motivated primarily by specific
political goals, but by generalized, virulent hatred based on religion and
culture.
On balance, the amount
of terrorist activity in the world will continue to rise, not decline, in the
next 10 years. This was seen in corrections to the State Department’s April
2004 report on terrorism, which originally seemed to show a sharp drop in
terrorist incidents. In fact, terrorist attacks had risen sharply since the
invasion of Iraq ,
both in number and in severity.
Assessment: This trend is
unlikely to change in the next decade and relatively unlikely to change in the
next 20 years. A permanent end to the international terrorist threat would
require a broad philosophical and cultural change in Islam that makes
terrorists pariahs in their own communities. No such change is on the horizon.
Implications for Tourism: Until the terrorist problem is brought
under control—probably not soon—tourism to the more volatile parts of the
Middle East will be a relatively hard sell for Western vacationers, despite the
appeal of historic places.
This stigma is likely to spread almost
instantaneously to any destination that suffers a major terrorist incident.
That threat is likely to be one of the great unpredictable risks of the
international tourist industry for at least the next ten years. It could last
much longer.
Terrorist hazards are not limited to Muslim
lands. The communist insurgency in Nepal
already has inhibited vacation travel from China
and India .
American-owned facilities, and those where
Americans congregate, will have to devote more of their budgets to security.
Some of the most
important security measures will be invisible to customers, but highly
intrusive for staff. These may include comprehensive background checks for new
hires, much as airports need to screen such behind-the-scenes personnel as
baggage handlers and fuel-truck drivers.
Disgruntled employees
and former employees are the single greatest threat, because they are familiar
with security procedures and weaknesses. Those recently fired are a frequent
source of problems.