BPO and KPO
BPO | KPO |
1. Meaning: BPO refers to the outsourcing of nonprimary activities of the organization to an external organization to minimize cost and increase efficiency | KPO is another kind of outsourcing whereby, functions related to knowledge and information are outsourced to third-party service providers |
2. Degree of complexity: BPO is less complex | KPO is complex |
3. Requirement: BPO requires process expertise | KPO requires knowledge expertise |
4. Talent required in employees: BPO requires good communication skills | KPO requires professional qualified workers |
5. Focus on: BPO focus on low-level process | KPO focus on high-level process |
